I dont know why people hate this app

I really dont know why so many people hate on this app. Its 1 million hotspots worldwide, and its $10 a month! Yes it takes me 4 to 5 minutes to log on at times. Yes sometimes it kicks me off and I have to re-login. Yes sometimes it gives me grief. But were talking about $10 a month and the speeds Im getting are fast. I generally get between 15 and 25 Mbits. So Im not quite sure why people are expecting red carpet service for an app that $10 a month for unlimited Wi-Fi all over Los Angeles and worldwide.

RedStar350 about Boingo Wi-Finder, v5.18.0008